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About AxelYour eCommerce Support, Automated by Axel
Axel is an AI-powered customer support agent designed specifically for eCommerce businesses. From order updates and return requests to tracking details and FAQs, Axel handles over 90% of customer queries autonomously — with speed and accuracy.
Available 24/7, Axel significantly reduces response times, boosts resolution rates, and helps build stronger customer loyalty through consistent and instant support.
Boost Your Efficiency
Axel resolves order issues, returns, tracking, and FAQs on its own instantly and accurately so your team can focus on what matters most.
Axel responds instantly, anytime ensuring your customers get fast, reliable support around the clock, without delays or downtime.
Pain Points Axel solves for eCommerce Teams
eCommerce teams face high volumes, rising costs, and long wait times Axel solves it all with automated, 24/7 support that scales effortlessly.
High Support Volume During Sales Peak
Rising Costs of Hiring and Training Human Staff
Human errors, inconsistent answers, and overwhelmed support teams.
Customers waiting hours for responses, leading to poor reviews.
How Axel Works Behind The Scenes
Axel learns from your data—products, policies, and past tickets to deliver accurate, brand-aligned support. It remembers conversations and hands off complex cases to live agents with full context.
Trained on Your Data
Axel is trained on your product catalog, policies, support content, and past tickets to deliver fast, accurate, and brand-aligned support.
Past Interactions
Axel remembers past interactions and learns from every conversation to continuously improve support quality and reduce repeated issues.
Human Escalation
For complex issues, Axel seamlessly hands off to a live agent providing full context for a smooth and informed resolution.
How Axel Works Behind The Scenes
Axel handles a wide range of support tasks—from tracking orders and processing returns to answering product questions and resolving shipping issues—delivering fast, accurate help at every step.
Order Status
Where is my order?” Axel instantly tracks the order status using real-time data and provides customers with accurate, up-to-date delivery information without any human intervention.
Return Requests
Axel handles return and refund requests automatically by following your store’s policies guiding customers through each step and updating them in real time, all without human assistance.
Product Help
Axel answers common questions instantly—whether it’s about product compatibility, sizing details, or installation instructions—ensuring customers get accurate information without delay.
Shipping Issues
Axel helps resolve delivery issues like missing packages or incorrect addresses by accessing order data, confirming shipping details, and guiding customers through the resolution process instantly.
Upselling
Axel intelligently recommends related or complementary products by analyzing past purchases helping you increase average order value through personalized suggestions.
Chat With Axel
Start a conversation with Axel anytime no waiting, no repetition. Axel responds instantly with accurate, human-like answers, handles support from start to finish, and knows when to escalate. It’s support that feels effortless, because it is.
Ready to Hire Axel and Supercharge Your Team?
Axel is designed to seamlessly integrate into your existing customer support operations, providing immediate, accurate responses to customer inquiries.
